1. What types of wood do you work with?

We believe all timbers have a place when used appropriately, and a huge part of our process is choosing the right wood for the project. In the vast majority of our work, we focus on North American hardwoods like cherry, maple, and walnut because they are relatively sustainable and require a much smaller carbon footprint to acquire than many exotic species. In specific applications we may push for one wood over another but are always open if you have an idea of what you want.

2. What is your lead time?

Lead times vary depending on the piece but can be anywhere from 4 -12 weeks or longer depending on the scope of the project. All pieces are made-to-order.

3. What is the process like for custom furniture work?

It begins with a conversation about what you need from the furniture piece, where it will live in your space, and what kind of budget you’d like to work with. Then we’ll talk about any visual references you might have, whether that be specific pieces of furniture or just overall aesthetic goals. Depending on the size of the project, we may ask for a small non-refundable design fee at this point. Next I’ll sketch out a couple of different options and talk through them with you. Once we have a design, we require a 50% deposit before we start building, and then we’re off.

4. What type of finish do you use?

Unless otherwise requested, we use a non-toxic hardwax oil that we apply by hand. We’ve found this to be the best method for protecting the piece while still preserving the texture and clarity inherent to the wood. Our goal in finishing is always to highlight the natural beauty of the wood. One of the biggest advantages of an oil finish over a sprayed on poly or varnish is that it’s incredibly easy to repair and renew. A light sanding and a thin coat of oil will have it looking totally revitalized, without erasing the beautiful patina of age.

5. Do you ship pieces?

Yes, we can ship just about anything, anywhere. For smaller pieces we typically use UPS unless otherwise requested, and for larger stuff we contract with a freight company who crates and ships. White glove delivery is available at an additional fee.

6. Do you offer refunds?

Because each piece is made-to-order, we can’t offer refunds on any pieces once they’ve shipped. That being said, if you really can’t take delivery on a piece or need to get rid of it for some reason, just reach out and we’ll do our best to figure out a solution.

If a piece is damaged in transit, send us photos and we’ll either replace it or figure out a repair solution at no cost to you.

7. Do you offer trade pricing?

We do! Please reach out to studio@sugiharafinefurniture.com if you are interested in working with us.